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Terms and conditions

Last updated: 4 July 2026

These terms govern the use of the mentenanta-wordpress.ro website and the maintenance services offered through it. By submitting a request or purchasing a subscription, you agree to the terms below.

This is an English translation provided for convenience. The Romanian version of these terms is the legally binding one and prevails in the event of any discrepancy.

The service provider

  • Digital Dreams SRL (part of the digitalART group)
  • Tax identification number (CUI): RO 17947239
  • Trade Register no.: J13/2944/2005
  • Registered office: Str. Baba Novac nr. 175, Constanța, Romania
  • Contact: contact@mentenanta-wordpress.ro · 0722 810 870

1. The services offered

We provide maintenance services for websites (WordPress, WooCommerce and other platforms): updates, backups, security, monitoring and support, according to the plan you choose. The exact contents of each plan are described on the pricing page.

2. Subscriptions and payments

  • Prices are displayed in euros, excluding VAT. Invoicing can be done in Romanian lei at the National Bank of Romania exchange rate on the invoice date.
  • Subscriptions are paid in advance, monthly or annually. Annual payment grants the equivalent of 2 months free.
  • Extra hours (beyond those included in the plan) are billed at €30/28/25 per hour depending on the plan, with an estimate communicated before the work begins.

3. Cancellation and changes

On monthly billing, the subscription can be cancelled at any time, with no minimum term (except for plans that include a contractual minimum specified at purchase). On discounted annual billing, if you cancel before the term ends, the cost is recalculated at the monthly list price and the difference for the unused period is refunded. You can upgrade or downgrade at any time.

4. Third-party services and licences

Certain services or products (e.g. premium module licences, CDN, optimisation services) are purchased from third parties, sometimes for minimum periods (typically 12 months). Amounts paid in advance to those third parties are not refunded when the subscription ends. Licences issued in your domain's or your company's name remain valid; those issued in our company's name cannot be used after the subscription ends.

5. Details about plans, included hours and additional services

  • Firewall protection: the plans include a baseline firewall module. It can be replaced with Premium protection at extra cost: +€15/month on the Basic plan, +€11/month on Business.
  • Additional content changes (beyond the included hours): adding new modules and functionality, adding or changing content and professional image editing are billed at €30/28/25 per hour depending on the plan. The number of hours required is estimated and discussed before work begins.
  • Included hours (Business and Pro Woo): content work and functionality additions are carried out within the hours included in the subscription. If a request exceeds the included hours, the remainder is completed with additional hours at the hourly rate applicable to the plan.
  • Page speed optimisation is performed through the caching system provided by the web hosting service and through image optimisation using caching and acceleration plugins. (Note: speed optimisation as a dedicated service is not covered by this website.)
  • Online stores (Pro Woo): the plan covers stores of up to approximately 10,000 products and 25–30 installed modules. For larger stores we provide a tailored quote on request.
  • CDN acceleration (Pro Woo): the cost of this service is calculated based on the size of the store, monthly traffic and the geographic region the traffic comes from.

6. Malware removal and already-compromised websites

This section applies to websites that are already infected/compromised at the time you contact us and that do not have an active maintenance subscription. Malware removal in this case is a separate service and is not part of the monthly prevention plan.

  • Paid diagnosis first. Before any intervention we diagnose the severity, the cause and the effort required. The cost of the diagnosis depends on the type and size of the website: brochure website €49, small online store (up to ~500 products) €99, mid-size online store (~500–3,000 products) €199, and for large online stores (over 3,000 products) the cost is calculated individually. The diagnosis is deducted from the final quote if the client accepts continuing the work with us. Without a diagnosis we cannot give a fair price.
  • A full quote after the diagnosis. Based on the diagnosis we give you a clear cost: from €35/hour, and for large cases (online stores, complex websites that may need several days of work) from €240/day. An infected website may require anywhere from a few hours to several days — which is why the price is set after the diagnosis, not before. If we discover hidden problems along the way that increase the effort, we ask for your approval before continuing.
  • No guarantee of 100% recovery. Some websites are too badly affected to be cleaned economically. In such cases we recommend restoring from a clean backup or rebuilding (services charged separately). We tell you the odds honestly, in advance.
  • Payment is due for the work performed, regardless of the final outcome, because the diagnostic and intervention time is spent either way. That is why we communicate the situation and the estimate transparently before starting.
  • Reinfection is not our responsibility. If the website becomes reinfected because of insecure hosting, compromised passwords, pirated modules or the client's own actions, a new cleanup is charged again. We recommend moving to secure hosting; declining that recommendation is at the client's own risk.
  • Backups and data. We are not responsible for the absence of backups made before we took over, and we do not guarantee the recovery of content lost before we took over the website.
  • Ongoing prevention. After the cleanup we recommend a monthly maintenance plan. Without continuous prevention the risk of reinfection remains, and we do not assume that risk on websites without an active subscription.

7. Limitation of liability

  • We undertake to provide the services with professional diligence and to take a backup before our interventions.
  • We do not guarantee that a website can never be compromised; we guarantee proper prevention and a response plan with verified backups.
  • We are not liable for indirect damages (loss of sales, data or reputation) resulting from problems that existed before we took over, from the client's hosting, or from the actions of third parties or of the client.
  • Our liability is limited to the value of the services provided in the month in which the incident occurred.
  • The client is responsible for providing the necessary access, for the legality of the content of their own website and for maintaining their own backups where there is no active subscription with us.

8. Contact

For any question about these terms you can contact us at contact@mentenanta-wordpress.ro or at 0722 810 870.

This document is of a general informative nature and may be supplemented by the service contract concluded individually with each client.

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